24 Hour Helpline +27 (0)76 509 4011

24 Hour Helpline +27 (0)76 509 4011






Corporate Care

21 April 2023

Mondia Health

The 5 Dysfunction of a Team

I Need Some Urgent Help

Let Us Help

We are here to help. Please get in touch with us either telephonically or via email.

Contact Us

I Want To Join The Team

Let Us Help

We are here to help. Please get in touch with us either telephonically or via email.

Contact Us

I Need To Help Someone

Let Us Help

We are here to help. Please get in touch with us either telephonically or via email.

Contact Us
The 5 Dysfunction of a Team


The Workplace is made up by a group of imperfect human beings. This inevitably leads to the notion that all teams are potentially dysfunctional, affecting productivity and psychological wellbeing. Luckily, dysfunction can be overcome by creating functional, strong and cohesive teams, it just often requires some level of guidance, courage and discipline.

Having a functional team is especially critical at the top of an organisation as the executive and managing team will set the atmosphere for how employees will work with one another. Some other benefits that also come into play when a team is functional, is solid teams can discuss topics openly and with less judgement, which leads to problems being addressed and resolved. Functional teams make better decisions with less mistakes, have stronger relationships that boosts productivity and minimises distraction and frustration. Functional teams retains high quality employees as a unified workplace creates a foundation for creativity, resilience and perseverance.

Mondia Corporate Care uses the “5 Dysfunctions of a Team”, a well-known model developed by Patrick Lencioni. Many leaders refer to this model to obtain results within their organisation. Mondia Corporate Care follows a researched theoretical framework, but most importantly, it is combined with the power of experiential learning (applying the theory practically to ensure skills development)

Overview of the 5 Dysfunctions of a Team:

This model identifies 5 levels of dysfunction, and they follow on each other, and like Maslow’s hierarchy of needs, each level needs to be addressed before moving on to the next problematic level.

  1. Absence of Trust: Trust is based on the idea that people who aren’t afraid to admit the truth about themselves are not going to engage in the kind of political behavior that wastes time and energy, and more important, makes the accomplishment of results an unlikely scenario.
  2. Fear of conflict: Team members do not feel safe expressing their opinions and ideas, leading to a lack of healthy debate and decision-making. The full value of a carefully appointed employee is not fully extracted.
  3. Lack of commitment: Team members are not fully invested in the team’s decisions, leading to passivity and a lack of follow-through on action items.
  4. Avoidance of accountability: Team members are not held responsible for their actions and do not hold each other accountable for their commitments. This may transform the company into a work culture of idleness.
  5. Inattention to results: The team is more focused on personal success, status and comfort than the team’s success as a whole.

These dysfunctions are replaced by the following goals:

  1. Absence of trust – trust is built, the main building block of the pyramid, as trust is the foundation of teamwork and investment beyond your own self-preservation.
  2. Fear of conflict – engage in unfiltered, constructive conflict to extract ideas that contribute towards company success.
  3. Lack of commitment – commit to action by achieving clarity and action orientated buy-in
  4. Avoidance of accountability – hold each other accountable to deliver on plans and maintain behavioural norms.
  5. Inattention to results – focus on achieving collective team results

24 Hour Helpline +27 76 509 4011

10 + 13 =

Latest News

CEO Marisa Henderson one of South Africa’s Impactful Healthcare Professionals

Wellness Leader Helping People Heal and Thrive Mental health awareness is a Crucial aspect of our well-being. In the past...
Mondia Health Meeting the Community

Meeting the Community

Meeting the CommunityWe had an amazing opportunity to do a presentation on mental health awareness to Brigadiers and...
Mondia Health Nurses Week We appreciate you


Nurses in mental health play a crucial and unique role in the healthcare system. Here are a few reasons why they are...

Enneagram Briefly Explained

What is the Enneagram? The Enneagram (Ennea=9, Gram=Diagram) is simply a map (GPS) for self-discovery andpersonal growth...

Affirmations: The power of thinking positively

You’ll be forgiven for the eye-roll that title just caused you to have. If there is one thing that has become a f-letter...

Breathing and Grounding

Louise Heunis Occupational Therapist and Advanced Breathwork Facilitator “Some doors only open from the inside. Breathing...

Relaxation and mindfulness

During the national lockdown, we are faced with a lot of new feelings and challenges. Initially the idea of spending time...


Mindfulness as we know it has been making its way around social media more than ever but is in fact a practice that has...

The reality of substance abuse during lockdown

We’ve already witnessed the havoc of Covid-19 around the world, and now we are faced with it on our doorstep, in our very...

The power of choice

We make decisions every day—from seemingly inconsequential choices, to larger ones that can affect the course of our lives....